There are a few reasons your prescription may not be showing in your list. The system can hide prescriptions that are expired or have zero refills after a certain period of time. If the prescription you are looking for is expired or has zero refills left, you can still show the prescriptions by changing that setting:
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1. Please log in your account using the pharmacy mobile app or website, and then click on "Account"
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2. Once you are there, you should see the Prescription Display section. This will be under 'Account Preferences' on the website.
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3. Tap on the sliders next to "Hide expired prescriptions" and "Hide zero refill prescriptions" and they should toggle to off (grayed out)
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4. After that, return to your Prescriptions list. If you do not see the prescription, please click on "Refresh."
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5. If it is still not showing, it may be manually hidden. Tap on "More Options" and select Unhide Prescriptions.
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6. Click on "Refresh" one more time.
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Also, your script may be in a pending status. For instance, it may have been sent to the doctor for approval or be under review by the pharmacy. In these situations, if you wait for a period of time, the script should show up again in your list.
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If you have concerns, please call the pharmacy to check on the script.