# IU Health Refills Help Center

> Pharmacy App, Web, and Text Messaging FAQs

## Prescriptions and Refills

- [Prescriptions List](https://iuhealthrx.outcomeshelp.com/en/articles/9200142-prescriptions-list.md)
- [Prescriptions and Refills](https://iuhealthrx.outcomeshelp.com/en/articles/9191208-prescriptions-and-refills.md)
- [Common Refill Errors](https://iuhealthrx.outcomeshelp.com/en/articles/9204964-common-refill-errors.md)
- [My prescriptions are gone!](https://iuhealthrx.outcomeshelp.com/en/articles/9171398-my-prescriptions-are-gone.md)

## Family Care

- [No Family Care](https://iuhealthrx.outcomeshelp.com/en/articles/9205606-no-family-care.md)

## Text Messaging

- [How do I enroll in the text messaging service for prescription notifications?](https://iuhealthrx.outcomeshelp.com/en/articles/9129324-how-do-i-enroll-in-the-text-messaging-service-for-prescription-notifications.md)
- [Is there a charge for text messaging?](https://iuhealthrx.outcomeshelp.com/en/articles/9131325-is-there-a-charge-for-text-messaging.md)
- [I haven't received an enrollment text. What should I do?](https://iuhealthrx.outcomeshelp.com/en/articles/9131321-i-haven-t-received-an-enrollment-text-what-should-i-do.md)
- [Do I need to create an account to receive pharmacy-related text messages?](https://iuhealthrx.outcomeshelp.com/en/articles/9131330-do-i-need-to-create-an-account-to-receive-pharmacy-related-text-messages.md)
- [Can I sign up multiple family members on one mobile number?](https://iuhealthrx.outcomeshelp.com/en/articles/9131333-can-i-sign-up-multiple-family-members-on-one-mobile-number.md)
- [How can I stop receiving pharmacy-related text messages?](https://iuhealthrx.outcomeshelp.com/en/articles/9131339-how-can-i-stop-receiving-pharmacy-related-text-messages.md)
- [I accidentally sent "Stop" or "Cancel." How can I enroll again?](https://iuhealthrx.outcomeshelp.com/en/articles/9131344-i-accidentally-sent-stop-or-cancel-how-can-i-enroll-again.md)
- [I received an error message after replying with Y to the text I received. What should I do?](https://iuhealthrx.outcomeshelp.com/en/articles/9131355-i-received-an-error-message-after-replying-with-y-to-the-text-i-received-what-should-i-do.md)
- [Common Text Messaging Issues](https://iuhealthrx.outcomeshelp.com/en/articles/9204702-common-text-messaging-issues.md)
- [I am receiving texts for someone else's prescriptions](https://iuhealthrx.outcomeshelp.com/en/articles/9205528-i-am-receiving-texts-for-someone-else-s-prescriptions.md)
- [I've changed my name, but my texts are still showing the old name](https://iuhealthrx.outcomeshelp.com/en/articles/9922404-i-ve-changed-my-name-but-my-texts-are-still-showing-the-old-name.md)

## Contact Support

- [Submitting a ticket with our technical support](https://iuhealthrx.outcomeshelp.com/en/articles/11657803-submitting-a-ticket-with-our-technical-support.md): How to submit a ticket through Messenger

## Terms of Service

- [IU Health - Terms of Service](https://iuhealthrx.outcomeshelp.com/en/articles/11905203-iu-health-terms-of-service.md)
- [IU Health - Privacy Policy](https://iuhealthrx.outcomeshelp.com/en/articles/11905229-iu-health-privacy-policy.md)
- [IU Health - TCPA Consent](https://iuhealthrx.outcomeshelp.com/en/articles/11905263-iu-health-tcpa-consent.md)
- [IU Health - HIPAA Authorization](https://iuhealthrx.outcomeshelp.com/en/articles/11905272-iu-health-hipaa-authorization.md)
- [IU Health - SMS Terms of Service](https://iuhealthrx.outcomeshelp.com/en/articles/11905562-iu-health-sms-terms-of-service.md)

## Pharmacy Mobile App

- [IU Health Rx App](https://iuhealthrx.outcomeshelp.com/en/articles/11944736-iu-health-rx-app.md)